Support

Frequently Asked Questions

How secure are my passwords?

Password Confidential uses the strongest available encryption, AES-256 bit, the same encryption used by banks, the government and private industry. Your master password is the ONLY key for unlocking your encrypted password file. The master password is known ONLY to you and is never stored by us or transmitted online.

Can I change my master password in the mobile app?

Yes. Open the Settings Menu and select "Change Master Password". You will be asked to enter your current password and create a new password.

Please note - Password Confidential cannot change your master password for you. Your master password is known only to you and is never stored by us.

Can I import passwords from other password programs?

Importing passwords can only be done in a Password Confidential browser extension. In the browser extension you will have the option to import passwords from LastPass, Dashlane, KeePass, 1Password, Roboform and PasswordWallet. Passwords can also be imported from other programs such as Excel in CSV format. Once you import passwords into a Password Confidential browser extension you will be able to access them from your mobile account.

Where can I download a Password Confidential extension for my browser?

http://passwordconfidential.com/download.html - Select the option "Universal Installer for Chrome, Firefox and IE extensions".

How do I delete passwords?

Click on the pencil icon to open the Edit Menu. Select the password you wish to delete. When the Password record is open you will have the option to save changes or to delete it.

Extensions

How do I edit passwords?

To edit passwords click on the blue pencil icon to the right of the dashboard.

Can I change my master password?

Yes, to change your master password click on the settings icon and select "Change Master Password".

Can I import passwords from Excel?

Yes, follow these steps to import passwords form Excel:

  • Open Excel, select FILE -> SAVE AS.
  • In the TYPE box select CSV.
  • Enter a file name and a location and select SAVE.
  • Open Password Confidential and click on the "Import" button.
  • Click on the Import Wizard button.
  • On the IMPORT screen select the "Import from Custom CSV" option.
  • Follow the directions on the import screen to complete the import.

    How do I delete passwords?

    To delete a password click on the blue pencil icon to the right of the main dashboard screen for the password you want to delete. On the Edit menu, click the DELETE button. You will be asked to confirm that you want to permanently delete this password.

    Can I import passwords from other password managers?

    Yes, click on the Import tab. Click on the Import Wizard button and follow the 3 steps listed:

  • Select the password manager you wish to import from.
  • Follow the directions for how you export from the selected program.
  • Click on the Import button and follow the on-screen instructions.

    How do I uninstall Password Confidential?

    Uninstalling from Chrome

    To uninstall Password Confidential from Chrome, click on the tools menu on the far right of your browser bar. Select MORE TOOLS. Select EXTENSIONS. Uncheck the box "Enabled" or click on the garbage can icon located next to Password Confidential.

    Uninstalling from FireFox

    To uninstall Password Confidential from FireFox, click on the tools menu on the far right of your browser bar. Select ADD-ONS -> EXTENSIONS. Locate the Password Confidential extension and select the Remove button.

    Uninstalling from Internet Explorer

    To uninstall Password Confidential open the Windows Control Panel, select ADD REMOVE PROGRAMS. Scroll down until you find Password Confidential and double click to uninstall. The programs built in uninstaller will open and guide you through the uninstallation.

    Contact us

    If you can't find the answer you are looking for here please contact us at support@passwordconfidential.com